To ensure that consumer’s inquiries are handled promptly, courteously, and accurately, some of the phone calls between you and us or any of our affiliates, agents, assigns and service providers, may be monitored and recorded by us and any of our affiliates, agents, assigns and service providers, to enhance service to you. You consent to this monitoring and recording. You agree that Reverse Mortgage Space may from time to time make calls and/or send text messages to you at any telephone number associated with your account, including wireless telephone numbers that could result in charges to you. The manner in which these calls or text messages are made to you may include, but is not limited to, the use of prerecorded/artificial voice messages and/or automatic telephone dialing system. You further agree that Reverse Mortgage Space and its partners may send e-mails to you at any e-mail address you provide us or use other electronic means of communication to the extent permitted by law. Consent may be revoked at any time and by any reasonable means.
There are two types of information we collect:
Personal Information — This is “individually identifiable” information you provide to us when requesting information through our site.
We collect and use personal information about you to respond to any requests you make for information, products and/or services offered through this website. We may also collect information in order to inform you about products, services, and other opportunities we think will be of interest to you. Even though some personal information we gather from you may be considered publicly available through government records or other public sources, we treat all personal information submitted by you as nonpublic personal information.
The information we collect may be from the following places:
- Information you supply to us when you sign up to receive communication from us (example: your email address).
- Information provided by you in association with obtaining financial products or services such as reverse mortgage loans (such as your name, age, telephone number, self-assessed property value).
- Information you provide us through surveys, feedback, promotions or other forms hosted on our website or the pages of a ReverseMortgageSpace.com partner.
- Information you provide us when you apply for a position with ReverseMortgageSpace.com.
Non Personal Information — This is “non-personally identifiable” information, such as normal web server/visitor traffic data or demographic information.
Information Sharing and Disclosure
We do not share personal information about you with other people or nonaffiliated companies apart from providing products or services you have specifically requested or under the following conditions:
Product or Service Requests — If you enter a request for a financial, insurance or other product or service offered through this website we will share personal information included in your request form, such as your name, email, physical address, telephone number, and property information, with lenders and partners in our provider network who offer the product you inquired about and like products with similar benefits to process and complete your request. Everyone on our network of providers, including banks, brokers and other firms has entered into a marketing agreement with ReverseMortgageSpace.com and are required to comply with state and federal privacy laws and regulations. Partners on our provider network may contact you by telephone, email, direct mail or any other method they may deem appropriate based on the information you supplied to us in order to process and complete your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission or any state equivalent Do Not Call List. If any of these firms calls you by telephone and you wish not to be contacted again by that firm, then you should notify that firm that you do not wish to be contacted again. If a firm ignores your request and contacts you again, please contact us immediately by sending an email to ReverseMortgageSpace.com at CustomersService@ReverseMortgageSpace.com . Please note that the lenders and other firms may maintain the information you provided whether you choose to use their services or not.
Vendors — We sometimes share some of the information we collect with companies that provide certain services for us such as marketing services. These companies only have access to personal information necessary to deliver their service, and may not share it with others or use it for any other purpose — these limits are specified in confidentiality and other legal agreements with us.
As Permitted by Law — We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders or like circumstances. It may be necessary to share information in order to investigate, avert, or take action regarding illegal behavior, suspected fraud, and/or violations of ReverseMortgageSpace.com’s Terms of Service, or as otherwise required by law.
You may receive advertisements for ReverseMortgageSpace.com from third parties, such as websites with relevant content, search engines or through a third party advertising network. Such advertisements are served by the third party website that you have visited and are not controlled by ReverseMortgageSpace.com.
With the exception of transactional email messages confirming or following up an action you’ve taken on our website, ReverseMortgageSpace.com will only send email communications to you if you opt to submit your email address to us or register to receive them. With the exception of transactional email messages confirming or following up an action you’ve taken on our website, ReverseMortgageSpace.com t will include an opt-out opportunity to unsubscribe in all email communications. Sometimes, you may also receive emails that advertise ReverseMortgageSpace.com’s services from third party publishers. We do not tolerate Spam and have established firm rules for dealing with any third party email services to ensure that advertisements for ReverseMortgageSpace.com are not sent out through a “Spam” mailing. Any third party email publishers that refuse to abide by ReverseMortgageSpace.com ’s anti-Spam policy will be dropped as service providers. If you want to stop receiving emails from a third party, you should follow the opt-out instructions included in the third party email so that you will not be included in any future mailings. However if this does not work, please email us at ReverseMortgageSpace.com at CustomerService@ReverseMortgageSpace.com .
IP Addresses and Cookies
We may also track of Internet Protocol (IP) addresses. An IP Address is a number that is employed by computers on the Internet to identify your computer every time you log on to the Internet.
Confidentiality and Security
The security of your personal information is very important at ReverseMortgageSpace.com , and we take a number of steps to safeguard it. For example:
- We limit access to personal information to those employees or agents who have a need to know such information in order to assist in providing requested products and services to you. They are required to adhere to strict policies and procedures regarding the handling of your personal information.
- We use industry standard data encryption technologies when sending and receiving consumer information on the ReverseMortgageSpace.com website.
- We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect personal information about you.
If you register or otherwise opt to receive communications from us, we will periodically send you newsletters and other e-mails featuring educational information, special offers, and other members-only benefits. If you would like to stop receiving these communications, please let us know by sending an email to ReverseMortgageSpace.com at CustomerService@ReverseMortgageSpace.com . (You may also opt-out by clicking on the unsubscribe link in our emails). Our email database is updated regularly. However, you may continue to receive email communications from us up to ten business days from the time we receive your unsubscribe request.
Please note that third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their email communications. Also, please note that if you request information about a product or service through our website, we may send you a thank you email, ask for a satisfaction rating or a testimonial and send you periodic product reminders as part of your service.
Third Party Links
If ReverseMortgageSpace.com receives personal information from a third party that is not in conjunction with a service offered on our site, the use and disclosure of such information is governed by the agreement (if any) between ReverseMortgageSpace.com and such third party.
Updating Your Information
If you want to access or update the personal information you submitted to ReverseMortgageSpace.com , please contact ReverseMortgageSpace.com CustomerService@ReverseMortgageSpace.com . You can also write us at the address below and request that your personal information be updated.
Questions and Suggestions